Unit 12 I was a couch potato 12.1 все тексты (слова) песен, переводы, видео, клипы
Dealing with noASSISTANT: Good morning, can I help you?
ANDRE: Yes, I'm supposed to be flying from Manchester to Lyon via London with your airline but I've missed my connection here, basically because the first flight was late. I've also lost a very important bag. I've already talked to two different Jetair people and still haven't got a clear idea about what you're going to do, so I'd like to talk to your manager and get some action on my problem, please.
ASSISTANT: I'm sorry, but the Jetair customer service manager is not available at the moment. But perhaps ...
ANDRE: Can you tell me why not?
ASSISTANT: She's in a meeting on airport security at the moment.
ANDRE: Well, can you tell me when she will be available?
ASSISTANT: I think it's likely to go on for at least an hour. But perhaps I can help you if you could give me the details?
ANDRE: I understand that you're trying to help but I'd really prefer to talk to someone more senior this time, if you don't mind. Is there anyone else I can talk to?
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